A professional maintenance visit is a comprehensive, multi-point inspection and cleaning. Our technicians don’t just look at the unit; we deeply clean the indoor blower wheel and evaporator coils, clear the condensate drain lines to prevent leaks, inspect the outdoor unit for blockages, test all electrical connections, and measure system performance to ensure it is drawing the correct amount of power. We leave your system operating as close to “factory-fresh” condition as possible.

Yes, modern cold-climate ductless heat pump systems are specifically engineered to provide highly efficient heating even during harsh Canadian winters. Utilizing advanced inverter technology, they can extract heat from the outdoor air at incredibly low temperatures. However, to ensure maximum comfort and efficiency throughout the entire winter, regular maintenance is required to keep the outdoor coils free of debris and ensure the defrost cycle is functioning exactly as it should.

With regular professional maintenance and proper daily care, a high-quality ductless system typically has a lifespan of 12 to 15 years, and often even longer. The greatest determining factor in how long your system lasts is how well it is cared for. Neglecting routine maintenance forces the system to work much harder to move air, accelerating wear and tear on the compressor and drastically shortening the equipment’s overall lifespan.

You can absolutely clean the basic air filters yourself! In fact, we recommend checking and rinsing your indoor unit’s plastic mesh filters every four to six weeks, especially if you have pets or smokers in the home. However, DIY filter rinsing does not replace professional maintenance. A certified technician needs to deeply clean the internal evaporator coils, sanitize the condensate drain line, check electrical connections, and verify refrigerant pressures to keep the entire system safe and efficient.

Water dripping from an indoor unit is almost always caused by a clogged or restricted condensate drain line. As your ductless unit cools the air, it naturally creates moisture (condensation), which flows outside through a small drain tube. Over time, dust, algae, and mold can build up inside this tube, causing water to back up and overflow into your home. If you notice a leak, turn the system off immediately to prevent water damage to your drywall and call for a professional line clearing.